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978-906-2575

info@global-itservice.com

To ensure the growth of your business, you need the best IT service management solutions offered by Global IT Service LLC! We are more than just the average IT solutions company. Rather, we will help you build long-term strategies to ensure the continuous growth of your business.

Here are the services that we offer:

ServiceNow implementation:
Global IT Service LLC is an officially sanctioned implementer of the ServiceNow platform. This platform will supercharge your IT business solutions and prepare your business for multinational reach and excellence. 
IT service assessment & consultation:
If you have an existing IT solutions framework that needs to be improved, we will provide you with the necessary guidance. More importantly, our assessment will help you figure out the custom IT solutions needed by your business. Feel free to ask questions - we'll give you answers as soon as possible.
IT operations management:
Using a full IT integration system to your ops management shouldn't be a difficult job if you have the support of the right company. In this case, we can help you out. Our IT operations management solution will maximize all aspects of your business, thus preparing it for global competition.

If you want to avail our IT service with ServiceNow integration, please  Contact Us today
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IT service automation:
Do you need a full-scale IT automation for your business? Automation can help you boost sales and will solidify the logistics flow of your business. Thanks to our IT experience and strategic insights, we can provide you an automated IT service framework. 
IT process design & engineering:
To further help your business, we can design IT engineering programs tailor-made to strengthen all areas. Simply tell us what kind of IT programs you need, and we'll work on the request right away.
ServiceNow Quick Start Package

This is onetime efforts to transition ServiceNow functions into production.


  • Work with the Customers to collect the required information and data to move ServiceNow functions into production.
  • Localize ServiceNow instances (PROD, DEV, and TEST) according to your company’s theme.
  • Setup Users authentication through LDAP or Okta.
  • Import Users, Groups, Departments, Companies and Vendors into ServiceNow production instance.
  • Build required relationships between Users, Groups, Departments, and Companies.
  • Setup OOB users access roles by Groups
  • Import Configuration Items into ServiceNow Configuration Management Database.
  • Simple modifications not to exceed 5 to the Incident, Request, Change, Change Tasks, Work Order user’s forms.
  • Create 15 catalog items.
  • Implement OOB approval workflow for the service catalogs.
  • Implement OOB approval workflow for Change management.
  • Implement 3 simple workflows for Incidents, Request and Change management.
  • Clone PROD instance to DEV/TEST instances
  • Prepare Customers UAT cases.
  • Train the customer's employees/users how to use and utilize ServiceNow.
  • 5 business days of support post-production rollout.
ServiceNow Administration Package

  • Manage and maintain the day-to-day administration tasks and operations of ServiceNow production instance.
  • Plan and execute the upgrade to a new release or apply a patch.
ITSM/ITOM Projects utilizing ServiceNow

  • Work with the customer to layout plan for successful implementation
  • Translate business requirements into ServiceNow procedures and work instructions
  • Layout UAT plan and post-implementation support
  • Migrate customers from legacy ITSM systems to ServiceNow platform
  • Integrate ServiceNow with another ServiceNow instance B2B
  • Brand new ServiceNow implementation from the ground up for the following processes
    • Incident Management
    • Event Management
    • Request fulfillments
    • HR Services
    • Self-Service Portal
    • Change Management
    • Configuration Management
    • Asset Management
    • Field Services Management
    • Work Orders Management
    • Financial Management
    • Service Modelling and Service watch
    • Orchestration and Assets Discovery
    • Custom Integration
Business Process alignment with Technology

  • Business process analysis and map it to IT Service and Operational Management
  • Recommend best technology solutions or tools to meet business needs.
  • Design proof of concepts plan for potential technology tools
  • Develop implementation and deployment plans