Change Management Automation Process through ServiceNow 12/28/2017 We have built Change management process end-to-end through ServiceNow workflow engine, where a change is submitted based on the selected Service, the change is categorized and classified automatically, all change tasks are created automatically, assigned to the respective groups for their review and approval automatically. Once all associated change tasks are approved, the change becomes ready to be represented in the global CAB or the regional CAB based on the impact of the change. CAB members
We have built Change management process end-to-end through ServiceNow workflow engine, where a change is submitted based on the selected Service, the change is categorized and classified automatically, all change tasks are created automatically, assigned to the respective groups for their review and approval automatically. Once all associated change tasks are approved, the change becomes ready to be represented in the global CAB or the regional CAB based on the impact of the change. CAB members
ServiceNow Bi-directional Integration with xMatters to Automate Incident Response, Automate Escalati 12/27/2017 We build bi-directional integration between ServiceNow and xMatters. What is xMatters? xMatters is a sophisticated notification and on-call scheduling tool it is considered one of the best tool used for business continuity and disaster notification tool. The integration we built between ServiceNow and xMatters helped us to maintain and automate the support on-call schedule, it can create shifts, follow the sun model, and so on. The integration keeps the support groups and their members in sync
We build bi-directional integration between ServiceNow and xMatters. What is xMatters? xMatters is a sophisticated notification and on-call scheduling tool it is considered one of the best tool used for business continuity and disaster notification tool. The integration we built between ServiceNow and xMatters helped us to maintain and automate the support on-call schedule, it can create shifts, follow the sun model, and so on. The integration keeps the support groups and their members in sync
ServiceNow Bi-directional Integration to Automate Incident Management Process 12/26/2017 We built bi-directional integration between ServiceNow and HP monitoring tool OpenView Operations Manager or OMi. Here is how it works: When OpenView detects an alert on a monitored system, an incident ticket will be created in ServiceNow automatically, the incident ticket is prioritized automatically, set its urgency and impact automatically, assigned to the respective support groups automatically and send an email notification to the support group on-call person/s. Then ServiceNow will
We built bi-directional integration between ServiceNow and HP monitoring tool OpenView Operations Manager or OMi. Here is how it works: When OpenView detects an alert on a monitored system, an incident ticket will be created in ServiceNow automatically, the incident ticket is prioritized automatically, set its urgency and impact automatically, assigned to the respective support groups automatically and send an email notification to the support group on-call person/s. Then ServiceNow will
